Jeffrey Gitomer is an American author, professional speaker and business trainer, who writes and lectures internationally on sales, customer loyalty and personal development.
MOST salespeople fail to understand their own power. The reason they don’t get it is the overemphasis on the negative – the heavy concentration on what cannot be controlled or what is not being done.
I get many emails from people seeking insight or asking me to solve their sales dilemmas.
Here are a few that may relate to your job, your life, and (most importantly) your sales thought process.
WHEN you’re asking an existing or prospective customer a question, the object is to get them to think and respond emotionally.
To most salespeople this strategy sounds like a foreign language.
LAST week I promised the answers to why lousy service occurs and how to fix it; the answer revolves around four words you already know -positive attitude, personal pride.